About IATA Courses

IATA (International Air Transport Association) offers a variety of courses in the aviation industry, ranging from basic courses for entry-level employees to advanced courses for seasoned professionals. These courses cover a wide range of topics, including airline operations, travel tourism, air ticketing, GDS, aviation safety, airport management, air cargo and more.

IATA courses offer many benefits for individuals who are interested in pursuing a career in the aviation and travel industry or who want to advance their existing career. IATA courses are recognized globally and are designed to meet the needs of the aviation industry. Completing an IATA course can demonstrate to employers that you have the knowledge and skills necessary to succeed in the industry. This can lead to higher salaries, better job opportunities, and increased job security.

IATA courses can be a great investment for individuals who are serious about pursuing a career in the aviation industry or who want to enhance their existing career.

IATA Travel Tourism Courses

  • Module 1 Overview of the Travel and tourism industry
  • Module 2 Geography in Travel Planning
  • Module 3 Travel Formalities
  • Module 4 Air Transport Essentials
  • Module 5 Introduction to Rail Products and Services
  • Module 6 Land Transport: Car Rental and Campers
  • Module 7 Water Transport: Ferries and Cruises
  • Module 8 Hotels Products and Services
  • Module 9 Pre-packaged tour products
  • Module 10 Customer Service and Communication
  • Module 11 Fundamentals in Air Fares and Ticketing
  • Module 12 Introduction to Travel Technology
  • Module 13 Electronic Booking Tools (GDS Functionality Galileo/Amadeus/Sabre)

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 80
» Time Allowance: 2 hours
» Passing Grade: 60%
» Distinction Grade: 85% 
» Number of Exam attempts: 2 (Failing which the course expires)

  • Module 1 Destination Geography
    Advanced geography in marketing and selling travel
    The world’s continents and human diversity
    Major national geographical features
    Effect of climate change on travel
    Major world tourist destinations
  • Module 2 Land Transport – Rail
    Luxury trains; rail passes and itineraries
    Tickets and fares
    Conditions of carriage
  • Module 3 Land Transport– Bus & Coach
    Systems, services and quality of road passenger transport
    Travel planning
    Travel in North America, Britain and Europe, New Zealand, and other locations
  • Module 4 Accommodation Other Than Hotels
    Understanding today’s traveler
    Niche accommodation products
    Building your information database
  • Module 5 Water transport – Cruises
    History of cruising; major cruise destinations
    Cruise products, categories and duration
    Types of cruise ship and price categories
    The cruise ship as a resort
    Reservations, ticketing, and administrative procedures
    Conditions of carriage
  • Module 6 Tour Production, Group and Luxury Travel
    Tour production
    Customization of individual tours
    Tour documents; Tour pricing, presentation, sales
    Group and luxury travel
  • Module 7 Law and Regulations
    Key issues regarding country laws
    Relationship between IATA and the travel agent
    Travel agent associations
  • Module 8 Selling Skills
    Adapting to changes in travel sales
    Travel sales process and use of different media
    Recognizing the buying influences in large-account sales
    Selling travel insurance
  • Module 9 Advanced journey pricing and ticketing
    Review of fare selection criteria
    Currency rules and rounding procedures
    OW pricing units and fare component checks
    Special mileage provisions
    RT/CT/RW fare construction
    Journeys with surface sectors
    Normal fare open jaw construction
    Lowest combination principles
    Limitations on indirect travel
    Review of taxes, fees and charges
    Mixed class travel; Ticket alterations

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 80
» Time Allowance: 2 hours
» Passing Grade: 60%
» Distinction Grade: 85% 
» Number of Exam attempts: 2 (Failing which the course expires)

  • Module 1 Managerial Skills
    The supervisory role
    Planning for performance
    Communicating effectively
    Managing performance
    Motivation, de-motivation and inspiration
    Leading the team
  • Module 2 Negotiation Skills
    Understanding when/what to negotiate
    The seven elements of negotiation
    Requests for information/ quotation/ proposal
  • Module 3 Special-Interest Travel and Tour Production
    Special-interest tours
    Eco-tours
    Inclusive-tour production for special-interest groups
    Tour negotiation: Air/land/water components
    Sales terms and conditions explained
    Travel safety
  • Module 4 Corporate Event and Meeting management
    The event and meeting customer
    Basic event or meeting components
    The workflow in planning
  • Module 5 Agency Financial Management and Accounting
    Finance and business planning
    Bookkeeping and financial administration
    Business planning, budgeting and reporting
    Analysis, management and assessment
    Reporting and remitting agency sales
  • Module 6 Marketing Travel
    Marketing in travel
    Marketing principles, practices, and processes
    Marketing management and the marketing plan
    Market and marketing research
    Market research and analysis
    Customer and client focus, branding and competitive advantage
    The Marketing Mix
    Marketing in the digital age
  • Module 7 Technology in the Travel Industry
    Information technology in the travel industry
    Social media strategy
    Managing travel apps and their social applications and implications for travel agents
    The flow of information through the agency systems

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 85% 
» Number of Exam attempts: 2 (Failing which the course expires)

IATA Air Ticketing Courses

  • Module 1 Introduction
    The Passenger Air Tariff Training Extract
    Essential terms
    IATA Resolutions in fare construction
    IATA geography and global indicators
    IATA areas and sub-areas
  • Module 2 Routings
    Specified Routings
    Carrier linear routings and map routes
    Global indicators for flown routings
  • Module 3 Pricing
    Pricing units
    Fare selection
    Children and infant fares
    Single segment surcharges
    One way through fare construction
    Round and circle trip fare construction
    Single Segment Q surcharge
    Taxes, fees and charges
    Special Fares
    Consolidator and Net Fares
  • Module 4 Documents
    Interpretation of data elements in standard traffic documents
    Electronic miscellaneous documents
  • Module 5 Ticketing
    The Electronic Ticket
  • Module 6 Currency
    Currency Rules
    Neutral units of construction (NUC)
    Conversion of the NUC amount into local currency
  • Module 7 Payments
    Credit Cards
    Billing and Settlement Plan

» Exam Method: Non-supervised Online exam
» Exam Format: Multiple Choice
» Number of Questions: 60
» Time Allowance: 3 hours
» Passing Grade: 70% 
» Number of Exam attempts: 1 (Failing which the course expires)

  • Module 1 Review of fare selection
  • Module 2 Currency conversion and rounding
  • Module 3 One way fare construction
  • Module 4 Round and circle trip fare construction
  • Module 5 Exceptions to minimum checks
  • Module 6 Normal fare open jaw pricing
  • Module 7 Pricing unit versus fare component
  • Module 8 Lowest combination principle
  • Module 9 Limitations on indirect travel
  • Module 10 Introductions to ticket alterations
  • Module 11 Reservation change
  • Module 12 Exchange transactions
  • Module 13 Reissues

» Exam Method: Non-supervised Online
» Exam Format: Multiple Choice
» Number of Questions: 60
» Time Allowance: 3 hours
» Passing Grade: 70% 
» Number of Exam attempts: 1 (Failing which the course expires)

  • Module 1 Intro to Fares and Rules,  Understanding GDS
  • Module 2 GDS Fare Displays, Pricing, Rules
  • Module 3 World Map, GI, Currency, RBD, FB, and FTC
  • Module 4 Journey, PU,  Mileage, Side trips, Surface sectors, OJ
  • Module 5 LCP, RTW, Linear fare construction, Taxes, Ticket Issuance

» Exam Method: Online exam with remote supervision 
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 85% 
» Number of Exam attempts: 2 (Failing which the course expires)

IATA Airline Courses

  • Module 1 Introduction to the airline industry
  • Module 2 Air transport and flight operation
  • Module 3 Crew responsibilities and cooperation
  • Module 4 Managing abnormal and emergency situations
  • Module 5 Medical emergencies on board the aircraft
  • Module 6 Dangerous goods
  • Module 7 Aviation security
  • Module 8 Customer service and interaction with passengers
  • Module 9 Airline catering and onboard retail services
  • Module 10 Cabin Crew professional development

» Exam Method: Online exam with remote supervision 
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60 % 
» Distinction Grade: 90%
» Number of Exam attempts: 2 (Failing which the course expires)

  • Module 1 Overview of the Air Transport System
    System Components and World Aviation Organizations
    Airlines and Airports
    Air Navigation Services and Civil Aviation Authorities
  • Module 2 Aviation Law
    International Conventions and the International Civil Aviation Organization (ICAO)
    Annexes to the Chicago Convention
    Aviation Safety and Security
    Freedoms of the Air
    International Air Law: Liability
  • Module 3 Role and Function of Civil Aviation Authorities
    CAA and International Relations
    Civil Aviation Master Planning
    Economic Regulation of Air Transport
    Safety Oversight, System Safety and Accident Investigations
  • Module 4 Role and Function of Airlines
    Overview of Airline Systems
    Air Carrier Certification
    Ground Handling, Load Control and Delays
    Airplane Route, Type Selection, Schedules and Planning
    Operations Control
  • Module 5 Role and Function of Airports
    The Airport Industry and Ownership Models
    Airport Charges and Airport Master Planning
    Airport Certification
    Facilitation, Security and Noise Management
  • Module 6 Role and Functions of Air Navigation Service (ANS) Providers
    Airspace Structure, Air Traffic Services and Airplane Performance
    Navigation Aids and Communications
  • Module 7 Navigation Charges, Flow Management and Future Air Navigation Systems (FANS) The Impact of Technology on Air Transportation
    Extended Range Twin Engine Operations (ETOPS) and Ultra Long Range Operations (ULRO)
    Security Systems
    Computer Reservation Systems, Airline Alliances and Code Sharing
    Training and Simulators
  • Module 8 The Future of Air Transport
    Economic Regulation and Privatization
    Capacity and Environmental Issues
    New Aircraft Technology, Safety and Security Issues

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 90%
» Number of Exam attempts: 2 (Failing which the course expires)

  • Module 1 The airline industry today, the regulatory and business context
    The airline industry
    Economic and social impacts
    Regulatory bodies
    Main industry features of passenger airlines
  • Module 2 A better standard of customer service
    Airline industry changes
    Customer Service in the Age of the customer airline customer service
  • Module 3 New Trends in customer service
    New trends in customer service channels
    Multichannel customer service
    Customer service points
  • Module 4 Customer Perception
    Customer service and communication
    The importance of listening in customer service
    Verbal and non-verbal communication
  • Module 5 Customer contact techniques
    Meet the customer
    Non-face-to-face communication in customer service
    Social media—new ways of reaching out to customers
  • Module 6 Social Styles and tact: Cross-cultural Awareness
    Know yourself first
    Social Styles and customer service
    Cross-cultural awareness in customer service
  • Module 7 Dealing with Complaints
    Understanding complains
    Managing complains
    Disengagement and aggression
  • Module 8 Managing Stress and Pressure
    Understanding stress and pressure
    Managing irregular working

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 90%
» Number of Exam attempts: 2 (Failing which the course expires)

  • Module 1 Introduction to Revenue Management
    Deregulation in the airline industry
    Why do we need revenue management?
    Airline reservation and product distribution
  • Module 2 Managing Passenger Demand
    Airline travel demand
    Demand strategies
    Forecasting demand
  • Module 3 Pricing
    Airline and customer cost
    Price–demand relationship and Fare products
    Pricing strategies
  • Module 4 Booking Class Assignment
    What are booking classes?
    Booking class basics and assignment
    Booking class structures
  • Module 5 Seat Inventory Control
    Seat allocation per booking class
    RM system approach to seat protection
    Leg vs. network seat inventory control
  • Module 6 Spoilage Management
    Why do airlines overbook flights?
    Setting overbooking limits
    Decrement and multi-cabin upgrading
  • Module 7 Group Management
    Group travel characteristics
    Group request evaluation
    Group attrition
  • Module 8 Scheduling and Capacity
    Airline scheduling process
    Schedule design and fleet assignment
    Schedule and capacity adjustments
  • Module 9 Monitoring Performance
    Performance measurement
    Establishing and updating performance measures
    Performance measurement reports
  • Module 10 Product Distribution
    Traditional airline ticket distribution
    Effect of the Internet on distribution
    Trends in product distribution
  • Module 11 A Revenue Management Organisation
    People and roles
    Business processes
    Building a revenue management organization

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 90%
» Number of Exam attempts: 2 (Failing which the course expires)

IATA Airport Courses

  • Module 1 Understanding the Airport
    Understanding the Airport
    Airport Definition, Function, Customers and Partners
    Airport Management and Operation
    Ownership and Operation
    The Need for Standardisation
    The Airport Business and its Economic Impact
    Airport Master Planning
  • Module 2 The Airport as an Operational System
    The Airport as an Operational System
    The Airside
    The Terminal Area
    The Landside
    Airport Certification
    The Overall Airport OperationSecurity
    Civil Aviation Security
    Airport Security
    Aircraft Operator’s Security Program
    Testing, Inspection & Audit
  • Module 3 Support Services
    Support Services
    On-Site Services
    External Services
  • Module 4 Airport Issues and Challenges
    Airport Issues and Challenges
    Security Threats
    Economics
    Capacity
    New Aircraft Types
    Sustainable Development
  • Module 5 The Future of Airports
    The Future of Airports
    Future Technology
    Ownership and Operation
    Coping with Uncertainty

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 90%
» Number of Exam attempts: 2 (Failing which the course expires)

Module 1 Introduction to Airport Ramp Services
The world of airport ramp services
Understanding the context
The airline industry today
Module 2 How an Airport works
Introduction to airport
Airport personnel
Processing passenger and baggage
Freight
Module 3 Aircraft Ground handling
About the aircraft
Aircraft turnaround plan
Ground service equipment
Aircraft turnaround process
Module 4 Aircraft loading and unloading
Principles of weight and balance
Load planning
Loading and unloading
Narrow body aircraft
Module 5 Wide-bodied, containerized aircraft and Dangerous Goods
Loading wide-bodies aircraft
Handling dangerous goods
Module 6 Catering
Catering services
Procedures for delivery
De-catering and catering aircraft
Module 7 Other Ground Handling Services
Types of aircraft cleaning
Cabin cleaning
Potable water servicing
Lavatory servicing
Exterior cleaning of aircraft
De-icing
Module 8 Airside safety
Safety airside
Your safety
Safety precautions
Emergency situations
Aircraft damage reporting
Module 9 Security
Airport security
Security procedures
Module 10 Future in the Industry
Air ramp services: future trends
Your future: landing a job in aviation

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 90%
» Number of Exam attempts: 2 (Failing which the course expires)

  • Module 1 Introduction to Ground Operations
    ▪ Airport as a system
    ▪ Service requirements
  • Module 2 DCS Functions
    ▪ Link to DGS
    ▪ System procedures for departure
  • Module 3 Processing of Passengers and Baggage
    ▪ Travel and Health documentation
    ▪ Passenger and Baggage acceptance
    ▪ Categories of service
    ▪ Arrival and Transfer Services
  • Module 4 Procedures
    ▪ Conditions of acceptance
    ▪ Boarding
    ▪ Close-Out
  • Module 5 Conditions for DGR Awareness
    ▪ Restrictions
    ▪ Procedures
  • Module 6 Managing Passenger Interactions
    ▪ Customer Services
    ▪ Communication
  • Module 7 Aviation Security
    ▪ Conditions
    ▪ Procedures
    ▪ Reconciliation
  • Module 8 Pasenger Facilitation
    ▪ Systems and technology
    ▪ New trends and improvement projects

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 90%
» Number of Exam attempts: 2 (Failing which the course expires)

  • Module 1 Introduction to Ground Operations
    Airport as a system
    Service requirements
  • Module 2 DCS Functions
    Link to DGS
    System procedures for departure
  • Module 3 Processing of Passengers and Baggage
    Travel and Health documentation
    Passenger and Baggage acceptance
    Categories of service
    Arrival and Transfer Services
  • Module 4 Procedures
    Conditions of acceptance
    Boarding
    Close-Out
  • Module 5 Conditions for DGR Awareness
    Restrictions
    Procedures
  • Module 6 Managing Passenger Interactions
    Customer Services
    Communication
  • Module 7 Aviation Security
    Conditions
    Procedures
    Reconciliation
  • Module 8 Pasenger Facilitation
    Systems and technology
    New trends and improvement projects
  • Module 9 Amadeus Altéa DC-CM
    Check-in Agent Collection
    Gate Agent Collection
    Supervisor Collection

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 90%
» Number of Exam attempts: 2 (Failing which the course expires)

IATA Cargo Courses

  • Module 1 Industry Regulations
    ICAO; IATA; FIATA
  • Module 2 The Air Cargo Agency
    The IATA cargo agent
    The Consolidator
    Air Cargo agent’s operations
    Air Cargo agent service functions
    Organization of air cargo agencies
    Liability
  • Module 3 World Geography
    Geography and IATA three-letter codes
    IATA areas and sub-areas; Time differences
    Calculation of transportation time
  • Module 4 Aircraft
    The Aircraft
    Bulk load limitations; Unit Load Devices
    Determining the acceptance of cargo to carriers
  • Module 5 Handling Facilities
    Airports
    Aircraft handling facilities
    Cargo terminal facilities
    Customs clearance process
  • Module 6 Air Cargo Acceptance
    Air cargo acceptance
    Instructions for carriage
    Acceptance based on the shipper’s letter of instructions
    Acceptance of special cargo
  • Module 7 Cargo Booking Procedures
    How to make a cargo booking
    Airline internal booking procedures
  • Module 8 Cargo Automation
    Administrative automation
    Physical handling automation
    Cargo 2000
    Future developments in cargo automation
  • Module 9 Air Cargo Rates and Charges
    The Air Cargo Tariff (TACT)
    IATA areas and sub-areas
    Chargeable weight
    Currencies
    Rates and charges
    General rules
    Minimum charges (M)
    General Cargo Rates (GCR)
    Specific Commodity Rates (SCR)
    Class Rates or Commodity classification rates
    Lower charge in higher weight category
    Precedence rates and charges
    Valuations charges
    Charges collect shipments
    Disbursements
    Other charges and fees
    Rating concept within Europe
  • Module 10 The Air Waybill
    Types of air waybills and their function
    Completing the air waybill and labelling and marking cargo

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 100
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 90%
» Number of Exam attempts: 2 (Failing which the course expires)

Module 1 Trade and Trade Patterns
Introduction to international trade
Trading terms
Production, trade flow and transportation flow
Module 2 Pricing
Demand and elasticity
Price determinants
Pricing strategies
Module 3 Total Distribution Cost
Components of total distribution and transportation costs
Total distribution cost analysis
Module 4 Advertising
The Marketing Map
The Adverting Campaign
Selecting Marketing Media
Module 5 The Marketing Plan
The Marketing Mix
The Marketing Plan
Factors to consider before designing the Marketing Plan
Marketing action plan and planning for the future
Module 6 Target Groups
The target Marketing process
Future changes in customer requirements & growth perspective in airfreight market
Module 7 Service Innovation
Reasons for service innovation
Resources and pricing for door-to-door service

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 60
» Time Allowance: 3 hours
» Passing Grade: 36 correct answers
» Distinction Grade: 54 correct answers
» Number of Exam attempts: 2 (Failing which the course expires)

  • Module 1 Supply Chain Management
    Introduction to supply chain management
    What is supply chain management
    Supply chain management process
    Risk management of supply chain management
  • Module 2 Freight Forwarding Business
    Introduction to freight forwarding services
    What is freight forwarding
    Scope of freight forwarding services
  • Module 3 Transport Management
    Introduction to transport management
    Transportation of freight
  • Module 4 Multimodal transport
    Introduction to multimodal transport
    What is multimodal transport
    What are INCOTERMS
    Bill of Landing and transport documents
  • Module 5 Multimodal Transport Corridor Routing
    Transport corridor routing process
    Transport competitiveness
  • Module 6 Unitization of Cargo
    Introduction
    ULD/Pallets types
  • Module 7 Transport of Dangerous Goods
    Overview of transport of dangerous goods by air, sea and land
    Multimodal transport of dangerous goods

» Exam Method: Online exam with remote supervision
» Exam Format: Multiple Choice
» Number of Questions: 60
» Time Allowance: 3 hours
» Passing Grade: 60%
» Distinction Grade: 90%
» Number of Exam attempts: 2 (Failing which the course expires)

IATA Exam Calendar 2023

Exam session Jan Mar May Jul Sep Nov

Last Date for Payment and Registration

1 Dec
(previous year)

1 Feb

1 Apr

1 Jun

1 Aug

1 Oct

Exam Registration/ Cancellation/ Change Deadline

1 Jan

1 Mar

1 May

1 Jul

1 Sep

1 Nov

Examination Week

22 – 31
Jan

22 – 31
Mar

22 – 31
May

22 – 31
Jul

22 – 30 Sep

22 – 30
Nov
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